With Circuit City going out of business, Best Buy has become the only game in town. Of course this also means that they control the market. They’ve removed certain aspects of their business model as a result, including getting rid of commission. This would be considered a good thing if it wasn’t for the ill effects.

Example A: I went to Best Buy this past weekend to buy a new computer. I waited around for nearly 30 minutes before I was “helped”… In which a very rude person told me nothing I wanted to hear. Used to be if you even got near the computer section, six people were trying to help you.

With Circuit City doing some massive advertising for their going out of business liquidation, we’re seeing Best Buy slash prices to compete. This should be a good thing, but instead Best Buy is offering lots of bait and switch ads.

Example B: The computer I wanted, couldn’t be bought. They didn’t have any within a 250 mile radius. Despite a dozen Best Buy stores. Why? Because it was a good deal. No rain checks naturally.

Finally, Best Buy offers a site to store service where you can buy things online, then have them sent to the store… At least that’s what Site to Store is DEFINED as. Best Buy’s version? You can buy it online and pick it up at a store, ONLY if the store already has it in stock. It’s not a site to store service at all, simply a in-store locator.

I wish the Buy More was real. Best Buy can be frustrating at times.

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